Information We Collect
We collect Personal Data about you that you provide to us when using the App and Site. Personal Data may include your name, address, phone number, e-mail address, hotel name, hotel location and/or length of stay. We also collect non-personally identifiable information, which may be linked to your Personal Data, including your log-in name, IP address, geographic data, operating system type, nationality and password, and search preferences related to specific searches, as well as other generic Internet usage related data.
Protecting Your Personal Data
To prevent unauthorized access, we maintain reasonable physical, electronic and organizational procedures to protect Personal Data against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access. Credit Card data is collected and secured by our Payment Gateway Partner MOLPay Sdn Bhd.
MOLPay Online Secure payment is compliance with payment act for PCI DSS and 3D secure protection layer. They do not hold or store credit card details. Every single transaction is made in real time. Purchasers will be request to provide OPT numbers in order to authorized the particular transaction for fraud prevention.
How We Use the Information We Collect– Credit Card on File
We use Personal Data and other information collected through the App and Site (a) to register you with the App and Site and create your user account, (b) to provide you with the requested services (mainly to process and confirm your reservation with the accommodation and flights) after verifying your credentials, (c) to provide you with information about our services on the App and Site and to communicate with you to the extent necessary to provide such requested services, (d) to build features that will make the services available on the App and Site easier to use and (e) for an improved user experience and general optimization purposes or (f) to contact you in case there is any issue with your booking. This includes faster purchase requests, better customer support and timely notice of new services and special offers. From time to time, Festip may contact you to request feedback on your experience in using the App and Site, to assist us in improving the App and Site, to send newsletters or to offer special savings or promotions to you as a App and Site user, where you have indicated your consent to receiving such communications. If you would prefer not to receive notices of special savings or promotions or related marketing messages, you may simply opt out (“unsubscribe”) from receiving those by replying to Festip using the hyperlink provided in these notices at any time. The confirmation emails and text messages sent after your booking are not marketing messages as these are part of your accommodation reservation process. You will continue to receive them, even if you have opted out of our marketing messages. Please note that we will store the last 4 digits of your credit card securely upon any booking made (this is required to manage any refund requests for that booking).
Sharing Your Personal Data
Festip may share your Personal Data with suppliers such as event organisers and other third parties we appoint to perform services on our behalf, such as third party loyalty programs, web hosting, data analysis, marketing (also on App and Sites of such third parties), customer care, credit card and payment services and related services. All such third parties will be under an obligation to maintain the security and confidentiality of the Personal Data, and to process the Personal Data only in accordance with our instructions.
In some cases, Festip may require that you transact directly with a third party to obtain services, or when you use the App and Site to reserve an accommodation, flight and/or event ticket or obtain another product or service (such as points under a third-party loyalty program), we may provide your Personal Data to that accommodation property or other involved third party.
Festip may propose other services (typically “add-ons”) to help plan your trip, to offer certain benefits (e.g. get points for third party loyalty or mileage programs) or for another purpose that may interest you. These services are offered by third party providers. As stated above, relevant data about this service may be shared with such third party providers to ensure optimal service.
Festip may, in compliance with applicable law, disclose Personal Data to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests, warrants or equivalent by law enforcement officials or authorities, to investigate fraud or other wrongdoing or as otherwise required or necessary in order to comply with applicable law, protect our legitimate interests or to the purchasers in connection with any sale, assignment, or other transfer of all or a part of our business or company. We may also, in compliance with applicable law, disclose Personal Data to enforce or apply the terms and conditions applicable to our products or to protect the rights, property or safety of Festip, our users or others.
In the situations described above, the recipient of the Personal Data may be located in a jurisdiction that may have different standards of data protection compared to the laws in your home jurisdiction.
Our Policy Concerning Cookies and Page Tags
By visiting our App and Site, you consent to the usage of cookies and tags as described below. Our App and Site uses session and persistent cookies as well as page tags to collect and store certain information about you. A cookie is a small piece of data that is sent to your computer from the App and Site and stored on your computer’s hard drive. A page tag is a piece of code which reads and writes cookie data. Both cookies or page tags may be from Festip and/or third party vendors we have chosen to work with. Session cookies disappear from your computer when you close the browser. Persistent cookies remain on your computer after the browser has been closed, but can be deleted at any time through your browser settings. The use of these cookies and page tags may vary, and are described in the appropriate sections below.
If you want to prevent your browser from accepting cookies, if you want to be informed whenever a cookie is stored on your computer or if you want to delete cookies from your computer, please make the necessary changes in your Internet browser settings, typically under the sections “Help” or “Internet Options”. If you disable or delete cookies in your Internet browser settings, you might not be able to access or use important functions or features of this App and Site, and you will be required to re-enter your log-in details. Please also note that opting out of a third party cookie (see below) does not mean that you will no longer receive or be subject to online advertising or marketing analysis. It means that the network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns. Please also note that if you clear all cookies on your browser, or use a different browser or computer, you will need to complete the opt-out procedure again.
Cookie, Page Tag and Data Use
Festip uses a session cookie to keep you logged in throughout your visit to the App and Site.
Festip uses persistent cookies to “personalize” the App and Site for each user by remembering information about the user’s visit to and activities on the App and Site, e.g., the language you selected, your log-in details so that you do not need to re-enter them at your next visit to the App and Site.
Festip also uses persistent cookies or page tags to analyze your surfing behavior and your visit to the App and Site enabling us to improve the App and Site and our services and to tailor our advertising (via email, on our App and Site, and on other App and Sites) according to the interests of our users. Such cookies and page tags gather information about the pages you visit on the App and Site and the searches you performed.
App and Site analytics
Third party companies may use persistent cookies to analyze your surfing behavior on and your visit to this App and Site to improve our services. App and Site analytics platforms may be used to collect unidentifiable information for reports such as impression reporting, demographic reporting and interest reporting.
Third Party Cookies and Page Tags
Our third party advertising companies may place cookies or page tags on some of the pages you visit on the App and Site. These cookies or page tags are designed to collect non-personally identifiable information in order to analyze your interests and searches when visiting our App and Site and to serve you advertisements specifically tailored to your interests and searches when you are visiting our App and or when using mobile applications. The non-personally identifiable information collected through cookies and page tags may be shared with other third parties for purpose of managing and targeting advertisements and for market research analysis. In addition, we may share one-way hashed (undecipherable) data with third party vendors using advertisement targeting products. Such third party vendors typically use hashed device identifiers to serve custom ads based on a user’s prior visits to the App and Site. As a consequence, third party vendors may show our ads on other Apps and Sites.
Festip may use a combination of the above cookies and page tags to tailor your experience with our App and Site or services to your preferences. We use display and search remarketing to tailor ad content for a better experience.
Advertising and content on other App and Sites
Festip uses 3rd party tools to distribute ads on a variety of Apps and Sites. Festip neither supports nor endorses the goals, causes or statements of the App and Sites which display our advertisements.
If you wish to contact the Festip about privacy issues please email:
A Special Note About Minors
Persons under the age of 18 are not eligible to use the accommodation reservation services on our App and Site. Minors can normally accompany their parent(s) or legal custodian(s) who have booked an accommodation, event ticket or flight, except where indicated otherwise in the accommodation property, event or flight policies.